Your hotel is your home away from home. Knowing how to communicate with the front desk staff can make the difference between a good stay and a great one.
1. Making a Reservation
Even if you book online, you might need to call to confirm details.
- "I would like to book a double room for 3 nights."
- "Does the room have a sea view?"
- "Is breakfast included in the price?"
- "What is the cancellation policy?"
2. Checking In
Arriving at the hotel reception.
Phrases:
- "Hello, I have a reservation under the name [Name]."
- "Here is my passport and booking confirmation."
- "What time is breakfast served?"
- "Could I have the Wi-Fi password, please?"
3. Requests & Problems
Sometimes things go wrong. Be polite but firm.
- "The air conditioning in my room isn't working."
- "Could I have some extra towels, please?"
- "My room is very noisy. Is it possible to move to a different room?"
- "I requested a non-smoking room, but this one smells of smoke."
4. Checking Out
Leaving the hotel.
- "I would like to check out, please."
- "Could you call a taxi for me?"
- "Can I leave my luggage here for a few hours?"
Roleplay Hotel Scenarios
Practice checking in and making complaints with a partner on EnglishMeet. It's the best way to prepare for your trip.
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